Customer -Centric Approach: Acting Permanent Secretary urges staff to exceed customers’ expectations

Stanley Ihedigbo

Acting Permanent Secretary of the Ministry of Police Affairs, Mr. Yusuf Abubakar Argungu, has charged staff to exceed customer expectations and provide top-notch service delivery.

This call to action was in line with the government’s push for improved services to Nigerians.

He made the call during the Year 2024 Servicom Customer Service Week held at the Office of the Secretary to the Government of the Federation Conference Room, Abuja.

The Acting Permanent Secretary pointed out that there is a need to foster synergy, collaboration, and collective efforts within the government to enhance service delivery adding that the Stakeholders seek improvement in the standard of living in agreement with the Renewed Hope Agenda of the present Administration.

In his words, “The significance of the Annual Customer Service Week is recognized globally to highlight the pivotal role of customer interests in service provision. It is then so important to appreciate stakeholders, partners, service providers, and clients for their loyalty and commitment to the service”.

Argungu reiterated that Customer Service Week celebration calls for attention to the importance of celebrating frontline staff to boost their morale noting that it is time to honour and appreciate the people behind the scenes, who ensure customers have the best possible experience.

He commended the efforts of the National Coordinator/CEO of SERVICOM and the Department of Reform Coordination & Service Improvement of the Ministry for reinforcing the importance of efficient service delivery to Nigerians.

In his welcome address, the Director Reform Coordination and Service Improvement department, Dr. Fabian E. Ogbu stated that the Celebration is a critical step for reflection and the need to sustain citizen-focused service delivery in line with the best practices.

“It is a time for organizations to recognize and reward their employees while reminding customers of their dedication to providing exceptional service. He stressed.

Earlier, the National SERVICOM Team leader, Mrs. Lucy Zach-Ukoh appreciated the staff of the Ministry for their dedication and commitment to efficient service delivery to stakeholders despite the economic conditions of the country.

She said the theme for Customer Service Week this year is “Above & Beyond” which denotes the idea that delivering exceptional Customer Service goes beyond the basics of addressing customer needs. It is about exceeding expectations and creating memorable, positive experiences